If it is going to happen, stand-by. As Christmas approaches so will some bad luck, it may be an inconsiderate event or it may be from other events. A few days ago my computer was locked by “Microsoft” but think it was a scam effort. I did call a number to the so-call service area of Microsoft. Well during the call I was uncomfortable and at the end, money came into the picture. I hung up and carried the computer to my service facility. I got it back yesterday. I now it hit now, recovery ahead. realize that I should have reset it myself and saved the service charge.